🛍️ Orders & Products
Q: What sizes are your hijabs?
A: Most Ensha hijabs are 180 x 90 cm, a versatile size suitable for multiple styling options. Product pages include exact dimensions.
Q: What fabrics do you use?
A: We use high-quality viscose, chiffon, jersey, and modal fabrics that are breathable, soft, and comfortable for all-day wear.
Q: Are your colors true to the pictures?
A: We do our best to display accurate colors, but slight variations may occur due to lighting and screen settings.
🚚 Shipping & Delivery
Q: Do you ship internationally?
A: Yes! Ensha ships both within Pakistan and worldwide. Shipping rates and delivery times are calculated at checkout.
Q: How long does delivery take?
A:
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Within Pakistan: 3–5 working days
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International orders: 7–14 working days (depending on location)
Q: How can I track my order?
A: Once your order is dispatched, you’ll receive a tracking number via email/SMS.
🔄 Returns & Exchanges
Q: What is your return policy?
A: You may request a return or exchange within 7 days of receiving your order, provided the item is unused, unwashed, and in original packaging.
Q: Do you offer refunds?
A: Yes, refunds are processed to your original payment method once the returned item passes our quality check.
💳 Payment
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) within Pakistan and online bank transfers.
📦 Care & Maintenance
Q: How should I care for my hijabs?
A: For best results, we recommend hand washing in cold water or using a gentle cycle. Avoid bleach and tumble drying; instead, air dry and steam iron if needed.
Q: Do you offer undercaps or accessories?
A: Yes, Ensha provides matching undercaps, pins, and accessories to complete your look.
👩💻 Customer Support
Q: How can I contact Ensha?
A: You can reach us via: